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Frequently asked questions
The questions that come up most often. If yours is not here, send a message through the contact page.
Add products to your cart, open the checkout page and fill in your delivery details. Once the form is complete, the site prepares an order summary and opens it in WhatsApp — or in your email app, if no WhatsApp number is configured.
An order counts as placed once we reply to confirm it.
This site has no automated payment gateway. Payment details are sent by us manually after your order is confirmed, which means no card or bank details are ever entered on this site.
Estimates for each service are shown at checkout: regular is 2–4 working days, express is 1–2 working days, and same day covers areas the courier can reach. These estimates start once the parcel is handed to the courier and can shift with courier conditions.
The catalogue on this site is sample data and carries no BPOM notification number. We do not display any registration number before the registration actually exists. The disclaimer page explains this in full.
Unopened, still-sealed products can be returned within 7 days of delivery. For damaged or incorrect items, send photos of the parcel as it arrived so we can sort it out faster. Full conditions are on the shipping & returns page.
Each product lists the skin types its formula was built around, but every face is different. Patch test for 24 hours before full use and stop if you see a reaction. We cannot give medical advice — for a specific skin condition, please see a doctor.
Your cart is saved in your own browser, not on our server. What you type into the checkout form is only used to build the order message, and it reaches us only when you press send in WhatsApp or your email app. The privacy policy has the details.
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